AIMA Coimbra store: address, opening hours and contacts
Avenida Central, 16-20 · 3000-617 Coimbra
The AIMA Coimbra store runs inside the Loja de Cidadão at Avenida Central, 16-20, on working days 09:00-17:00. Public service is concentrated in three mornings: Tuesday, Wednesday and Thursday, 09:30-10:30, with 30 tickets by order of arrival for information, card collection and certificate requests. Lawyers and solicitors on Tuesday and Wednesday, 14:30-15:30, up to 6 a day. With Leiria closed, it is the official alternative for that district.
By Elijah4 MINKEY FACTS
Address
Avenida Central, 16-20, 3000-617 Coimbra
Opening hours
Working days: 09:00-17:00
Service windows
In-person information Tuesday, Wednesday and Thursday, 09:30-10:30 · Residence-card collection Tuesday, Wednesday and Thursday, 09:30-10:30 · Certificate requests Tuesday, Wednesday and Thursday, 09:30-10:30 · Lawyers and solicitors Tuesday and Wednesday, 14:30-15:30
Phone
(+351) 217 115 000, contact centre, working days 08:00-20:00 (the store has no published direct line)
Loja de Cidadão
Yes, the AIMA counter runs inside the Loja de Cidadão
Checked
21 October 2026, on the official Lojas AIMA page
- Address
- Avenida Central, 16-203000-617 Coimbra
- Opening hours
- Working days: 09:00-17:00
- In-person information
- Tuesday, Wednesday and Thursday, 09:30-10:3030 tickets, by order of arrival (shared window for information, cards and certificates)
- Residence-card collection
- Tuesday, Wednesday and Thursday, 09:30-10:30same window and the same 30 tickets
- Certificate requests
- Tuesday, Wednesday and Thursday, 09:30-10:30same window and the same 30 tickets
- Lawyers and solicitors
- Tuesday and Wednesday, 14:30-15:30limit of 6 lawyers/solicitors by order of arrival, 3 enquiries each
- Phone
- (+351) 217 115 000AIMA contact centre, working days 08:00-20:00, normal tariff. The store has no published direct line.
- In writing
- Contact form ↗geral@aima.gov.pt
On Mondays and Fridays the Loja de Cidadão is open, but the official page lists no AIMA service window on those days. A single one-hour window, with 30 tickets, covers information, cards and certificates: arrive before 09:30.
What the AIMA Coimbra store handles, and what it does not
HERE, IN THE WINDOWS LISTED
- In-person information: Tuesday, Wednesday and Thursday, 09:30-10:30 (30 tickets, by order of arrival (shared window for information, cards and certificates))
- Residence-card collection: Tuesday, Wednesday and Thursday, 09:30-10:30 (same window and the same 30 tickets)
- Certificate requests: Tuesday, Wednesday and Thursday, 09:30-10:30 (same window and the same 30 tickets)
- Lawyers and solicitors: Tuesday and Wednesday, 14:30-15:30 (limit of 6 lawyers/solicitors by order of arrival, 3 enquiries each)
NOT HERE
- Residence-permit renewal: online, at the Portal de Renovações; the store does not take the application at the counter. How to renew →
- Missing documents in a case: through the contact form (Tipo de Assunto > Autorização de Residência), not at the store.
- Biometrics and card collection for pending cases: only on the day and at the place in the summons AIMA e-mails you.
Do I need an appointment?
| Matter | How it works at the Coimbra store |
|---|---|
| Information about a case | No appointment: ticket in the Tuesday, Wednesday and Thursday, 09:30-10:30 window (30 tickets, by order of arrival (shared window for information, cards and certificates)). Tickets run out early. |
| Collecting a residence card | Only with an AIMA summons, by e-mail, on the day and at the store it names. A card returned by CTT and collected at the counter costs €28.50 (Portaria 307/2023). Window at this store: Tuesday, Wednesday and Thursday, 09:30-10:30. |
| Requesting a certificate (time of residence, etc.) | Tuesday, Wednesday and Thursday, 09:30-10:30, same window and the same 30 tickets. Bring the Modelo 7 form filled in. |
| Lawyers and solicitors | Tuesday and Wednesday, 14:30-15:30 (limit of 6 lawyers/solicitors by order of arrival, 3 enquiries each). |
| Data changes, replacement card, permanent residence | By appointment: through the contact centre 217 115 000 (working days 08:00-20:00) or geral@aima.gov.pt. For permanent residence, the e-mail subject is "Agendamento de Concessão/Renovação de AR permanente". |
| Renewing a residence permit | Not at the store: online, at the Portal de Renovações (portal-renovacoes.aima.gov.pt). Check your case status → |
How to get there
Avenida Central, 16-20, 3000-617 Coimbra. The entrance is the Loja de Cidadão’s; inside, look for the AIMA counter. Directions in Google Maps ↗
Nearest AIMA stores
Figueira da FozAvenida de Espanha, 380, 3080-271 Figueira da FozWorking days: 09:00-12:00 and 14:00-16:00Information, cards & certificates Tue & Wed 15:00-16:00 (15 tickets) · Lawyers 14:30-15:00See in the full list →AveiroRua Dr. Orlando Oliveira, 41-47, 3800-004 AveiroWorking days: 08:30-19:30Information 15:30-16:00 (8 tickets) · Lawyers 16:00-16:30 · Certificates 11:00-12:00 (3 requests)See in the full list →ViseuAvenida Alberto Sampaio, 17, R/C, 3510-512 ViseuWorking days: 08:30-15:30Information & certificates 08:30-09:00 and 14:30-15:00 (5 tickets) · Lawyers 12:00-12:30See in the full list →
All stores, searchable by city and address: AIMA stores: contacts, addresses and hours.
Frequently asked
What are AIMA Coimbra’s opening hours?
The Loja de Cidadão opens on working days 09:00-17:00, but the AIMA counter only serves the public on Tuesday, Wednesday and Thursday, 09:30-10:30, with 30 tickets by order of arrival. Lawyers and solicitors: Tuesday and Wednesday, 14:30-15:30.
What is the contact for AIMA Coimbra?
Address: Avenida Central, 16-20, 3000-617 Coimbra (Loja de Cidadão). No direct phone is published; the official number is (+351) 217 115 000, working days 08:00-20:00, and in writing the contact form and geral@aima.gov.pt.
I live in Leiria. Can I use the Coimbra store?
Yes. With face-to-face service in Leiria temporarily unavailable, AIMA names the Coimbra and Figueira da Foz stores as alternatives, within each one’s hours and tickets. Leiria appointments are being rebooked to other stores by AIMA itself.
Can I renew my residence permit in Coimbra?
Not at the counter: renewal is done online at the Portal de Renovações (portal-renovacoes.aima.gov.pt). The Tuesday-to-Thursday window is for information, collecting cards already issued and certificate requests.
OFFICIAL SOURCES
- AIMA · Lojas AIMA ↗The official page with each store’s address, hours and windows. This page was checked against it on 21 October 2026.
- AIMA · Contactos ↗Head office, general e-mail and the 217 115 000 contact centre.
- AIMA · Respostas às perguntas frequentes: serviços de informações (PDF, 03.2026) ↗Returned cards and summonses, missing documents through the contact form, permanent-residence booking by e-mail.
- AIMA · Perguntas frequentes: assuntos gerais (PDF) ↗Booking a store visit through the contact centre; data changes and replacement cards; time-of-residence certificate at any store; €28.50 fee for in-person delivery of a returned card.
- AIMA · Portal de Renovações ↗The portal is only for residence-permit renewals; data changes go through the contact form.
DISCLAIMER
Informational page, not official. The AIMA Coimbra store’s address, hours and service windows were transcribed from the official Lojas AIMA page and confirmed on 21 October 2026; AIMA changes hours and ticket limits without notice, so check the official source before travelling. The only official portal is aima.gov.pt and AIMA does not charge for appointments: distrust any site, e-mail or middleman asking money for a booking.