AIMA Cascais store: address, opening hours and contacts
Rua da Misericórdia, 1 · 2750-434 Cascais
The AIMA Cascais store is at Rua da Misericórdia, 1, in the historic centre, and opens 09:00-17:00 on working days. The windows are short and sequential: certificates 09:00-10:30 by prior appointment only, information 10:30-12:00 and lawyers and solicitors 12:00-13:00. It is not inside a Loja de Cidadão.
By Elijah4 MINKEY FACTS
Address
Rua da Misericórdia, 1, 2750-434 Cascais
Opening hours
Working days: 09:00-17:00
Service windows
Certificate requests 09:00-10:30 · In-person information 10:30-12:00 · Lawyers and solicitors 12:00-13:00
Phone
(+351) 217 115 000, contact centre, working days 08:00-20:00 (the store has no published direct line)
Loja de Cidadão
No, it is a standalone AIMA store
Checked
21 October 2026, on the official Lojas AIMA page
- Address
- Rua da Misericórdia, 12750-434 Cascais
- Opening hours
- Working days: 09:00-17:00
- Certificate requests
- 09:00-10:30prior appointment
- In-person information
- 10:30-12:00
- Lawyers and solicitors
- 12:00-13:00
- Phone
- (+351) 217 115 000AIMA contact centre, working days 08:00-20:00, normal tariff. The store has no published direct line.
- In writing
- Contact form ↗geral@aima.gov.pt
Cascais, Santarém and Alverca are the stores where certificate requests require a prior appointment. The official page lists no card-collection window at this store; cards arrive by registered post and, if returned, collection is by summons.
What the AIMA Cascais store handles, and what it does not
HERE, IN THE WINDOWS LISTED
- Certificate requests: 09:00-10:30 (prior appointment)
- In-person information: 10:30-12:00
- Lawyers and solicitors: 12:00-13:00
NOT HERE
- Residence-card collection: the official page lists no such window for this store; see the nearest stores below.
- Residence-permit renewal: online, at the Portal de Renovações; the store does not take the application at the counter. How to renew →
- Missing documents in a case: through the contact form (Tipo de Assunto > Autorização de Residência), not at the store.
- Biometrics and card collection for pending cases: only on the day and at the place in the summons AIMA e-mails you.
Do I need an appointment?
| Matter | How it works at the Cascais store |
|---|---|
| Information about a case | No appointment: ticket in the 10:30-12:00 window. Tickets run out early. |
| Collecting a residence card | Only with an AIMA summons, by e-mail, on the day and at the store it names. A card returned by CTT and collected at the counter costs €28.50 (Portaria 307/2023). |
| Requesting a certificate (time of residence, etc.) | 09:00-10:30, prior appointment. Bring the Modelo 7 form filled in. |
| Lawyers and solicitors | 12:00-13:00. |
| Data changes, replacement card, permanent residence | By appointment: through the contact centre 217 115 000 (working days 08:00-20:00) or geral@aima.gov.pt. For permanent residence, the e-mail subject is "Agendamento de Concessão/Renovação de AR permanente". |
| Renewing a residence permit | Not at the store: online, at the Portal de Renovações (portal-renovacoes.aima.gov.pt). Check your case status → |
How to get there
Rua da Misericórdia, 1, 2750-434 Cascais. Directions in Google Maps ↗
Nearest AIMA stores
QueluzRua 9 de Abril, 24, 2745-286 QueluzWorking days: 09:00-17:00Information 09:00-10:30 · Lawyers 10:30-11:00See in the full list →CacémPraceta Duque de Saldanha, 17, 2735-330 Agualva-CacémWorking days: 09:00-17:00Information 09:00-10:30 · Lawyers 10:30-11:00See in the full list →Lisboa II - AnjosRua Álvaro Coutinho, 14, 1150-025 LisboaWorking days: 08:00-17:00 (information only)Lawyers subject to capacity (dedicated room since Jul 2026) · Saturdays: card delivery, by summons onlyStore page →
All stores, searchable by city and address: AIMA stores: contacts, addresses and hours.
Frequently asked
What are AIMA Cascais’s opening hours?
Working days 09:00-17:00. Within that, the windows are: certificates 09:00-10:30 (by appointment), information 10:30-12:00, lawyers and solicitors 12:00-13:00. After 13:00 there is no public window listed.
What is the phone number for AIMA Cascais?
There is no published direct number for the store. The official contact is the contact centre, (+351) 217 115 000, working days 08:00-20:00, and in writing the contact form and geral@aima.gov.pt.
How do I book a certificate request in Cascais?
The official page says "prior appointment" for the 09:00-10:30 window, without publishing a store-specific channel. The route is to request the booking through the contact centre, 217 115 000, or by e-mail to geral@aima.gov.pt, and bring the request form (Modelo 7 for the time-of-residence certificate).
Can I renew my residence permit at the Cascais store?
No. Renewal is online, at the Portal de Renovações (portal-renovacoes.aima.gov.pt). The store gives information in the 10:30-12:00 window but does not take renewal applications at the counter.
OFFICIAL SOURCES
- AIMA · Lojas AIMA ↗The official page with each store’s address, hours and windows. This page was checked against it on 21 October 2026.
- AIMA · Contactos ↗Head office, general e-mail and the 217 115 000 contact centre.
- AIMA · Respostas às perguntas frequentes: serviços de informações (PDF, 03.2026) ↗Returned cards and summonses, missing documents through the contact form, permanent-residence booking by e-mail.
- AIMA · Perguntas frequentes: assuntos gerais (PDF) ↗Booking a store visit through the contact centre; data changes and replacement cards; time-of-residence certificate at any store; €28.50 fee for in-person delivery of a returned card.
- AIMA · Portal de Renovações ↗The portal is only for residence-permit renewals; data changes go through the contact form.
DISCLAIMER
Informational page, not official. The AIMA Cascais store’s address, hours and service windows were transcribed from the official Lojas AIMA page and confirmed on 21 October 2026; AIMA changes hours and ticket limits without notice, so check the official source before travelling. The only official portal is aima.gov.pt and AIMA does not charge for appointments: distrust any site, e-mail or middleman asking money for a booking.